Cookie Policy
This Cookie Policy explains how our online gaming platform uses cookies and similar tracking technologies to enhance your gaming experience, ensure security, and deliver personalized services. We are committed to transparency regarding our data collection practices and comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Last updated: January 18, 2026.
What Are Cookies and Similar Technologies
Cookies are small text files stored on your device when you visit our website or use our mobile application. These files contain information about your browsing activities, preferences, and login credentials. Beyond traditional cookies, we also utilize similar tracking technologies such as web beacons, pixels, and local storage mechanisms to collect data about your interactions with our gaming platform. These technologies enable us to recognize you, remember your preferences, and understand how you engage with our services.
Types of Cookies We Use
Our platform employs various categories of cookies, each serving distinct purposes within your gaming experience. Understanding these categories helps clarify why certain tracking occurs on our site.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential/Necessary Cookies | Enable core functionality including login authentication, account security, and transaction processing | Session to 12 months |
| Functional Cookies | Remember user preferences, language settings, game history, and customization choices | Up to 24 months |
| Performance/Analytics Cookies | Track website usage patterns, identify technical issues, and measure platform performance | Up to 13 months |
| Marketing/Advertising Cookies | Deliver targeted promotions, track campaign effectiveness, and personalize gaming offers | Up to 24 months |
| Responsible Gaming Cookies | Monitor gaming activity, support self-exclusion features, and track deposit limits | Session to 36 months |
Essential Cookies for Account Security
These cookies are absolutely critical for our platform’s operation and your account protection. They enable you to log in securely, maintain session continuity, and process financial transactions. Without these cookies, we cannot verify your identity, protect your account from unauthorized access, or allow you to play games and withdraw winnings. Essential cookies do not track your behavior beyond what is necessary for security purposes.
Functional Cookies and User Experience
Functional cookies enhance your gaming experience by remembering your preferences, language selections, and customization choices. When you visit our platform repeatedly, these cookies allow us to recognize you and apply your previous settings automatically. This includes remembering your favourite games, preferred currency, volume settings, and accessibility features. Disabling functional cookies will not prevent you from using our platform but may reduce the personalization of your experience.
Analytics and Performance Measurement
We use analytics cookies to understand how players interact with our gaming platform. These cookies collect anonymized data about page views, click patterns, game popularity, and user journey paths. This information helps us identify technical problems, optimize website performance, and improve user interface design. Analytics cookies do not capture personal information and are primarily used for operational improvements rather than marketing purposes.
Marketing and Promotional Cookies
Marketing cookies allow us to deliver targeted promotions, bonuses, and personalized gaming offers based on your interests and gaming history. These cookies may be shared with third-party advertising partners to display relevant advertisements on external websites. We use this data to understand which promotions resonate with different player segments and to measure the effectiveness of our marketing campaigns across various channels.
Responsible Gaming and Player Protection
Our platform implements specialized cookies dedicated to responsible gaming features. These cookies support critical player protection mechanisms including deposit limit tracking, self-exclusion period monitoring, and gaming activity documentation. If you have set deposit limits or activated self-exclusion features, these cookies ensure such protections remain active across your sessions. These cookies serve a protective function and contribute to our commitment to responsible gaming practices in Canada.
How We Manage Cookie Consent
Upon first visiting our platform, you will see a cookie consent banner requesting your permission to use non-essential cookies. You can accept all cookies, reject optional cookies, or customize your preferences through our detailed consent management interface. Your consent preferences are stored and respected across all future visits. You may change your cookie settings at any time through your account settings or by clearing your browser cookies and revisiting our consent banner.
Managing Cookies in Your Browser
Most web browsers allow you to control cookie settings through their preferences menu. Here are instructions for managing cookies in popular browsers:
- Google Chrome: Click Menu > Settings > Privacy and Security > Cookies and Other Site Data, then configure your preferences
- Mozilla Firefox: Click Menu > Settings > Privacy & Security > Cookies and Site Data to manage cookie permissions
- Apple Safari: Choose Safari > Settings > Privacy > Manage Website Data to view and delete stored cookies
- Microsoft Edge: Click Settings > Privacy > Clear Browsing Data > Cookies and Other Site Data
- Opera Browser: Navigate to Settings > Advanced > Privacy & Security > Cookies and site permissions
Third-Party Cookies and Data Sharing
Our platform works with third-party service providers including payment processors, analytics companies, customer support platforms, and marketing agencies. These partners may set their own cookies on your device to deliver services on our behalf. We have Data Processing Agreements with all third-party partners specifying strict limitations on data usage. Third-party cookies are subject to their respective privacy policies, and we recommend reviewing those policies to understand their specific practices.
Your Privacy Rights Under Canadian Law
As a Canadian resident, you have specific rights regarding your personal information collected through cookies. Under PIPEDA, you have the right to access the personal information we hold about you, request corrections to inaccurate data, and withdraw your consent for non-essential data collection. You also have the right to lodge complaints with your provincial privacy commissioner if you believe we have violated privacy regulations. To exercise these rights, contact our privacy officer through the information provided on our website.
International Data Transfers
Some data collected through cookies may be processed by our service providers located outside Canada, including the United States and European jurisdictions. We ensure all international data transfers comply with Canadian privacy legislation and that adequate safeguards protect your personal information. By using our platform, you consent to the processing of your data as described in this policy, including transfers to jurisdictions outside Canada where necessary to deliver our services.
Cookie Policy Updates and Contact Information
We may update this Cookie Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy with a revised “Last Updated” date. Your continued use of our platform following such updates constitutes acceptance of the modified policy. For questions about our cookie practices or to exercise your privacy rights, please contact our customer support team or privacy officer through our website’s contact forms.