Contact Us
We’re committed to providing Canadian players with responsive, professional support across all gaming inquiries. Whether you need account assistance, payment clarification, responsible gaming resources, or technical troubleshooting, our multilingual team operates under strict provincial regulations including AGLC oversight. Reach out through your preferred channel—we maintain compliance with all applicable Canadian privacy legislation while ensuring your concerns receive prompt attention from qualified specialists.
Primary Contact Methods
- Live online chat available 24/7 for immediate assistance
- Email: [email protected] for detailed inquiries
- Telephone: 1-888-745-3962 EST, Monday-Sunday 8 AM–midnight
- Response time: live chat within 2 minutes, email within 4 hours
Support Departments & Resolution
- Account & Verification: identity confirmation and profile management
- Payment Processing: deposit methods, withdrawals, transaction disputes
- Responsible Gaming: self-exclusion programs, betting limits, counselling referrals
- Technical Issues: platform errors, game glitches, compatibility concerns
- Complaints: escalation procedures compliant with provincial gaming boards
Last updated: January 19, 2026